How cancellations and refund requests are handled for Scopalis plans.
Last updated: 1 September 2026
Every visitor gets one full analysis free, with nothing withheld from the report. We recommend using it before purchasing so you know exactly what the product delivers.
You can cancel Pro at any time from Manage billing on your dashboard. Cancelling stops future charges; access continues until the end of the period you have already paid for.
We do not automatically refund part-used months, but if you were charged unexpectedly — for example a renewal you believed was cancelled — contact us and we will review it.
Lifetime is a one-time payment. If the product does not work as described, contact us within a reasonable period of your purchase and explain the issue, and we will review your request.
Because access is granted immediately and analyses can be generated straight away, refund requests are assessed case by case.
Nothing in this policy limits any refund or cancellation rights you have under the consumer law that applies to you.
Contact us from the email address on your account, including the plan purchased and the approximate date of payment. Approved refunds are returned to the original payment method through our payment provider, and the timing depends on your bank or card issuer.